What if I cannot find the help I want?
If you could not find the help you want online, you could always contact
our Sales Support Representative at 6737-8383. |
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1. Who can register as an online user member?
Any company, business entity or organization that is registered in
Singapore can register as an online user member.
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2. Do I need to pay registration fees?
Registration as an online user member is absolutely FREE.
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3. Can I register as an online user member
with if I do not have a company?
Regrettably, we do not accept personal registration or end-user member
at this point of time. All registrations must be made as corporate
account/member with a valid Registry of Companies and Businesses (RCB)
number.
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4. How do I become an online user member?
| a) |
You can fill up the user online member
registration form online and give yourself a preferred user
ID and password. Or
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| b) |
Send us an email or fax with all the necessary
information (your Company Name, RCB number, Contact details,
Billing and Shipping address) to sales@comoffice.com or 6733-7456 respectively and we will process your registration accordingly.
You will then receive your log in User ID and Password via email/mail.
Or
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| c) |
If you feel more comfortable speaking
with someone over the telephone, just pick up the telephone
and dial our Sales Support Hotline 6737-8383, our friendly Sales
Support Representative would be glad to assist you with all
your enquiries. |
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1. What if I have lost/forgotten my Password
or User ID?
You can contact our Sales Support Representative at 6737-8383 or
email us at sales@comoffice.com
if you have lost/forgotten your Password or User ID. Our Sales Support
Representative will ask you for your particular to verify your identity
so that your details are not wrongly given to imposter.
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2. What if I want to make changes to my company's details?
You can make changes to your company's details as and when needed
simply by logging onto www.ComOffice.com
web site and go to the Member's Admin page.
Please note that you cannot change your log in User ID.
If you feel more comfortable speaking with someone over the telephone,
just pick up the telephone and dial our Sales Support Hotline 6737-8383, our friendly Sales Support Representative would be glad to
assist you.
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1. How do I search for an item I want?
There are 3 ways in which you can search for an item on our web site.
| a) |
You could use a keyword search on the
Product Search Box and press "Go" button. All listing
which bear the keyword(s) you typed will be listed on the search
result page. Or
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| b) |
You could use the Advanced Search function.
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| Step 1: |
Click on "Advanced Search"
and you will be directed to the advanced search page.
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| Step 2: |
Pull down the menu bar on "Product
Category" to choose the desired Product Category.
(e.g. Writing Instrument for pen, pencil, marker and highlighter).
Note: You could press the "Submit" button without choosing
the "Product Type" if you want to see the full listing
of that particular "Product Category".
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| Step 3: |
Pull down the menu bar on "Product
Type" to choose the desired Product Type.
(e.g. Pen or Highlighter) Note: You could also press
the "Submit" button after choosing the "Product
Type" if you want to see all the Brands under that
particular product category and type.
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| Step 4: |
Pull down the menu bar on "Product
Brand" to choose the desired Product Brand.
(e.g. Pilot or Pentel) Or
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| c) |
You could use the "Product Categories"
pull down menu to choose the product type you want to see.
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2. How do I know if my order is confirmed?
Once you have submitted your order, you will receive an order
confirmation email receipt stating the item(s) you ordered, amount
owing and the expected delivery schedule.
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3. How do I know when my order will be delivered?
You will receive a confirmation email stating the expected delivery
time. In the event that you require an urgent delivery or special
delivery instruction, please specify in the "Special Remarks" column
or contact our Sales Support Representative at 6737-8383.
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4. What do I do if I cannot find the item(s)
I want?
Should you have any problem searching for the item(s) you need, please
contact our Sales Support Representative at 6737-8383. |
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1. How do I make repeats order?
The "Purchase History" shows the previous purchase(s) you have
made at www.ComOffice.com. The purpose of the "Purchase History" is
to help you save time when you make regular repeat purchases at www.ComOffice.com.
Please contact our Sales Support Representative at 6737-8383 for more
information.
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2. Can I delete item(s) or add new item(s)
or amend the quantity for my repeats order?
Yes, you can delete item(s) or add new item(s) or amend the quantity
on the repeats order.
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3. Can I print a hardcopy of the order I
made at www.ComOffice.com?
Yes, you may print your order(s) submitted to www.ComOffice.com using
the Print option. |
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1. If I have ordered the wrong stationery
item(s), can I return or exchange the item(s)?
Please refer to the Terms
and Conditions and/or contact our Sales Support Representative
at 6737-8383 for more information. |
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1. How do I make payment for my order(s)?
You will receive our Invoice together with the Delivery Order (D/O)
with your goods when it is delivered to you. Please refer to the Terms
and Conditions or contact our Sales Support Representative at
6737-8383 for more information.
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2. Can I pay cash/cheque to the deliveryman
when the goods are delivered to me?
Yes, we accept cash or cheque upon delivery. Please refer to the Terms
and Conditions or contact our Sales Support Representative at
6737-8383 for more information.
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3. Where do I send my cheque?
All cheques should be made payable to: ComOffice Pte Ltd. Please refer
to the Terms and Conditions
or contact our Sales Support Representative at 6737-8383 for more information.
Please write the invoice(s) numbers behind the cheque(s) or attach
invoice(s) with the cheque(s) and mail to:
ComOffice Pte Ltd
11 Tai Seng Drive
#06-01 GTW Building
Singapore 535226
Accounts Department
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Because of the efficiency of Internet ordering, ComOffice pricing
is exclusive to purchases made on the internet and is not valid
in ComOffice retail stores or with phone or fax orders.
Prices and items are subject to change without notice. ComOffice
reserves the right to limit purchase quantities and to discontinue
item(s). ComOffice shall not be responsible for printing or typographical
errors.
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1. How do I know when there is a promotion?
As a registered online user member, you will be amongst the first
to hear from us on Promotion/New Product Launch and news of ComOffice
Pte Ltd. Our Sales Support Team will promptly update all online user
members on any promotion or new product arrival via email/mail/fax/telephone.
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2. How do I know whether I am entitled to the promotion price?
As a registered online user member, you will automatically be entitled
to our promotion price (if any) when you submit your order(s) via
the Internet.
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We provide FREE SAME DAY DELIVERY SERVICE (min. $60 purchase) to offices in Singapore,
when you place your order(s) before 11am. Order(s) received after
11am but before 4.30pm (except Saturday) will be delivered the following
business day*.
* Following business day delivery does not apply to locations in
the West, East and North areas. Please refer to our Delivery Schedule
or contact our Sales Support Representative at 6737-8383 for more
information.
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| Area |
Delivery Schedule |
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Town Area A
(Raffles Place, Shenton Way, Anson Road, Chinatown
& Tanjong Pagar)
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Daily
Order before 11am - Afternoon Delivery
Order after 11am & before 4.30pm - Next Morning Delivery
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Town Area B
(Tanglin, Orchard Road, Marina & Raffles Boulevard)
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Daily
Order before 11am - Afternoon Delivery
Order after 11am & before 4.30pm - Next Morning Delivery
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West Area
(Queenstown, Henderson, Commonwealth, Clementi, Jurong,
Tuas & Jurong Island)
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Monday, Wednesday & Friday
Order before Tuesday 4.30pm - Wednesday Delivery
Order before Thursday 4.30pm - Friday Delivery
Order before Saturday 12pm - Monday Delivery
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North Area
(Ang Mo Kio, Yishun, Sembawang, Tagore & Thomson)
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Monday, Wednesday & Friday
Order before Tuesday 4.30pm - Wednesday Delivery
Order before Thursday 4.30pm - Friday DeliveryOrder
before Saturday 12pm - Monday Delivery
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East Area
(Kallang, East Coast, Bedok, Kaki Bukit, Tampines &
Changi)
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Tuesday, Thursday & Saturday
Order before Monday 4.30pm - Tuesday Delivery
Order before Wednesday 4.30pm - Thursday Delivery
Order before Friday 4.30pm - Saturday Delivery
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For urgent delivery or delivery to area not listed above, please contact
our Sales Support Representative at 6737-8383 and we will do our best
to fulfill your request.
ComOffice does not offer Free Next Business Day Delivery outside
of its local trade areas.
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1. Can I specify a delivery time?
Yes, you can specify a delivery time for your order(s). Please refer
to our delivery route and schedule when planning your delivery time
for your order(s). If you have any further question, please do not
hesitate to contact our Sales Support Representative at 6737-8383.
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2. Can I request for urgent delivery?
For urgent delivery or delivery to areas not listed above, please
contact our Sales Support Representative at 6737-8383 and we will do
our best to fulfill your request. Please refer to our Delivery
Schedule.
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3. What are the delivery charges for the
order(s) I made at ComOffice?
We provide FREE SAME DAY DELIVERY SERVICE (min. $60 purchase) to offices in Singapore,
when you place your order(s) before 11am. Order(s) received after
11am but before 4.30pm (except Saturday) will be delivered the following
business day*. Please refer to our Delivery
Schedule or contact our Sales Support Representative at 6737-8383
for more information. |
